Business Process Automation (BPA) uses technology to hand off tasks that would require manual effort and are prone to error. This frees employees up to perform more efficient work and improve customer service.

Before deciding on what to automate, and in what way, companies have be aware of their capacity to modify their daily workflows. They also need to identify the processes that have the most potential for cost savings and other operational improvements. During this time teams must interact with employees and leaders impacted by the BPA project to ensure that they are able to clearly communicate the benefits and address concerns.

Once a team has decided the tasks to automate, it must choose the right tools to make it happen. Low-code automation software is a good choice. It allows business teams to use an intuitive interface to create the automated processes, alter them and monitor their processes without needing IT support or a ticketing system. Examples include Blue Prism, UiPath and others.

Process discovery and identification: Analyzing existing processes is vital prior to making the switch to automation of business processes and automation, which is why it’s crucial that the key personnel participate in workshops and brainstorming sessions. These sessions can assist you in getting a better understanding of each step and identify areas that need improvement.

Once you’ve identified the areas where automation of business processes could be beneficial, you can begin developing and testing a technology solution. Once you’re ready to go live you’ll have to train your employees on the new procedure and deploy the thoroughly tested system.

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